Background
Amidst the exhilaration of Online Boutique’s marketing team reporting a surge in traffic and sales following an exciting promotional campaign, a subtle undercurrent of trouble emerges.
Customers turn to social media, unveiling an incident that threatens trust and repeat business if left unresolved.
Learning Objectives
- Noticing early signs of issues that could grow into bigger problems.
- Sharing clear and timely updates with the right people.
- Working with others outside the team when needed, and knowing when to escalate.
Can you spring into action and rectify this issue?