Background
It’s a busy day at Online Boutique – a flash sale has just been announced and the ad campaign has been going viral all over Tiktok.
Bez has got all excited about the metaverse and has bought advertising in Roblox which has inexplicably created a minor craze for retro items amongst the Tween demographic. Order levels are high and the team is feeling confident. Little do they know, chaos is ensuing in the background.
After a worrying alert, the team’s depending on you to be able to get things back in order.
You’ll need to show that you are able to correctly size up the issue, qualify the scope of the incident and officially set its priority.
Learning Objectives
- Understanding the Scope of an Incident
- Asking Question to validate the impact of a issue
- Navigating facts and opinions from your team
Experience
- Breaking changes
Technical
- Technical debugging skills
Kubernetes
- Technical troubleshooting skills
- Recovery strategies
- Docker
Tooling
- ArgoCD
- Kubernetes command line tools
- Grafana
Your Role:
- Be clear on the symptoms reported.
- Clarity on the roles and expected behaviours for key roles within an Incident Response team – Incident Commander, Technical Troubleshooter.
- Communicate clearly at regular intervals.
- Restoration over root cause analysis.
Do you have what it takes to get things sailing smoothly once again?