Background
Test your troubleshooting skills with this dastardly and dangerous incident. You will get to stretch and flex your skills in Kubernetes, ArgoCD, and NewRelic.
Role
- Technical Troubleshooter.
- Be clear on the symptoms reported.
- Clarity on the roles and expected behaviours for key roles within an Incident Response team – Incident Commander, Technical Troubleshooter.
- Communicate clearly at regular intervals.
- Prioritize restoration over root cause analysis.
Technical Troubleshooter
- Alert/Error triage skills on unfamiliar systems.
- Look at the playbook/knowledge base to reason about the business domain.
- Communication: Engage with Incident Managers and incident responders.
- Prioritization: Use judgment skills to manage and deal with multiple incoming issues during an incident.
Time is not on your side. Good Luck! 🚀