Background
Its another peaceful day at the Online Boutique virtual office when disaster strikes! Customer service is flooded with alerts reporting issues with users’ shopping carts and they are no longer able to check out.
Can you lend your expertise to swiftly and effectively resolve this crisis?
Learning Objectives
- Take command of the incident
- Communicate in a clear, timely, and effective manner both within the team and with stakeholders
- Adapt and continue to resolve an incident through unexpected circumstances