Overview
It’s business as usual at Online Boutique–traffic is steady, and sales are rolling in.
But suddenly—Twitter is on fire!
“online boutique is slower than usual today, when will these guys get their act together?” That’s just one of dozens of frustrated complaints flooding in. Customers are losing patience, and your team is under pressure.
Your role
Step in as the Incident Manager, quickly assess the situation, and pinpoint the root cause. Can you navigate the crisis, manage expectations, and restore the smooth experience Online Boutique is known for?