Overview
It’s a buzzing day at Online Boutique. A surprise influencer collab has just gone live, and traffic is pouring in from all corners—Instagram, TikTok, even a random gaming stream. Orders are flying, dashboards are green and the team’s riding high on momentum.
But in the midst of the celebration, something subtle shifts. A quiet alert. A stat that doesn’t look quite right. It’s easy to brush off at first—just background noise, maybe.
Still, the signals are growing harder to ignore. Something is off.
Now, all eyes are on you—the Incident Manager. It’s up to you to make sense of the signs, calm the chaos and lead the response.
What you choose to act on could change everything.
Your Role
Step in as the Incident Manager—your goal is to assess the situation, coordinate the response, and restore Online Boutique’s services as quickly as possible. You’ll need to manage customer expectations, guide your team through troubleshooting and make some key decisions.
Can you navigate this crisis, maintain accountability and get Online Boutique back on track before the situation escalates any further?