In this technical drill, you will encounter a significant issue affecting the Online Boutique during peak hours. Your expertise is crucial to resolving this problem and ensuring the website operates smoothly again.
The player should realize they will need Dan’s help, as well as assistance from platform and network engineers, to figure out the issue. From Dan’s perspective, nothing is obviously wrong.
Learning Objectives
- Escalation to other engineers: Clear and concise communication with full context
- Form working theory: Discover the flow (dependencies for a given transaction) and form a theory on what could go wrong.
- Technology troubleshooting: Troubleshoot Sync HTTP problem
Additional Resources
- Run
/runbookscommand in Slack to access Runbooks, Service Documentation and Cheat sheets. - Run
/helpcommand in Slack to access Grafana dashboards, Kubernetes cluster and Cloud Shell. - Kubernetes Cheat Sheet.
- Service Troubleshooting Guide.
- Checkout Process.
Do you have the skills to navigate this challenge and restore seamless operations at the Online Boutique?