Background
Excitement builds within the Online Boutique team is close to the launch of their limited-time 50% off sale.
However, just as the event is near to kick off, an unforeseen disaster disrupts operations, causing confusion and uncertainty. As the Incident Manager, can you navigate this crisis and ensure the sale’s success?
Dive in and discover the resilience needed to overcome unexpected hurdles in the high-stakes world of Online Boutique.
Learning Objectives:
- Demonstrate proficiency in effective business communication.
- Develop and evaluate theories to identify the root cause.
- Familiarise with key concepts like Business Continuity Planning (BCP) and Recovery Time Objective (RTO) to ensure preparedness in handling critical incidents.