Background
It’s a normal day at Online Boutique, traffic levels are healthy ( looks like everyone loves to get their hands on some hipster merchandise these days) – When suddenly, twitter starts lighting up!
“online boutique is slower than usual today, when will these guys get their act together”, is just one amongst the dozens of social media messages flooding in.
Feel the pressure as you step in to accurately size up the issue and pinpoint its root cause. Can you navigate this unexpected challenge and restore the seamless experience Online Boutique is known for?
Learning Objectives
- Asking questions to validate the impact of the issue
- Prioritising customer experience
- Managing stakeholder expectations
Good Luck! 🚀
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