Background
It’s a busy day at Online Boutique – a flash sale has just been announced and the ad campaign has been going viral all over Tiktok.
Bez has got all excited about the metaverse and has bought advertising in Roblox which has inexplicably created a minor craze for retro items amongst the Tween demographic. Order levels are high and the team is feeling confident. Little do they know, chaos is ensuing in the background.
After a worrying alert, the team’s depending on you to be able to get things back in order.
You’ll need to show that you are able to correctly size up the issue, qualify the scope of the incident and officially set its priority.
Learning Objectives
- Understanding the Scope of an Incident
- Asking Question to validate the impact of a issue
- Navigating facts and opinions from your team
Do you have what it takes to get things sailing smoothly once again?